Apex Service
Our forklift trucks are built to the latest standards, using premium quality materials to deliver reliable service and maximum uptime. To ensure outstanding performance day after day with maximum uptime, we offer an extensive service package via our highly trained network of service engineers who are located across former Yugoslavia.
Respect for customers and putting their needs first has made us the Balkans leader in material handling. With this achievement has come a great responsibility: to make materials handling the most reliable and worry-free aspect of your business.
To accomplish this, we offer you the very best support. And that means five things:
- Proximity to you with extensive regional coverage
- Dedicated service
- A wide range of genuine spare parts delivered quickly
- Expert technicians who undergo continuous training
- Customised agreements to meet your needs
Wherever you are in our vast coverage area, you will receive the best quality service in the business. Because when something is important to our customers, it is important to us that we do it better than anyone else.
Maintenance Programs
If you're like many of our clients, your forklifts are a key component to your distribution or warehousing operations. That's why it's more important than ever to make sure your lifts are running at peak performance. There's no better way to do this than rely on a shop with qualified professionals who can provide regular service and maintenance operations. Our forklift maintenance team can travel to regularly oversee, inspect and repair your lift trucks. Our pros are also trained to diagnose, identify and repair problematic areas to minimize your costs and increase the lifespan of your investment.
Each of our professionals has no fewer than 10 years experience refurbishing, maintaining and/or rebuilding all major brands and types of forklifts - including; TCM, CESAB, ROCLA,- TOYOTA - NISSAN – CAT, & MORE. We can service electric, gas, diesel, or propane trucks.
Our team can also diagnose any battery or charger problems you may be having. If your batteries are not operating at the top level, we can help. Our team can inspect, diagnose, maintain and repair your chargers and batteries providing you a full line of forklift related services.
After-Sales Service
As well as selling high quality forklift trucks - TCM, CESAB and ROCLA, Apex service also provides first class After-Sales Service for every aspect of your truck. So when selecting the most appropriate truck for your application, don't just compare the engineering and purchase costs of the truck, but consider the After-Sales Service support you will receive with it and be sure to secure your investment in the long run!
Apex service After-Sales Service offers you many advantages:
Manufacturer's competence
Our service engineers are regularly trained to an excellent standard. This ensures that any problem with your equipment can be quickly diagnosed and rectified. From hand pallet trucks to a horizontal order picker - no one knows our trucks as well as we do!
Mobile workshops
Our service engineers are constantly out in the field, operating from a mobile workshop. Tools and spare parts are carried on board, and in most cases allow the fault to be repaired first time. Fault finding and spare parts ordering are supported by state of the art IT solutions, so that your trucks can start operating again within the shortest possible time.
Fast and flexible
Spare parts can be delivered to you or to our service engineer the next day.
Many requirements - one solution: Apex Service
We offers a wide range of flexible services. From battery charger services to a complete Full Service. With such a support network, you can rest assured that Apex Service will offer a solution to your requirement, leaving you to concentrate fully on your core business.
A Special Note to Forklift Owners
A Special Note to Forklift Owners
Daily Checks and PM's save money and lives. The health and safety requires daily checks, both visual and functional, before each shift. If problems are found, the truck must be tagged and the key removed. The truck must be fixed before being put back into service.
Powered industrial trucks may become hazardous if maintenance is neglected and repairs or adjustments are not performed. Apex service strongly recommends that all powered industrial trucks have maintenance and inspections performed in conformance with a scheduled Planned Maintenance (PM) program.
Planned Forklift Maintenance is a program in which inspection; minor adjustments, lubrication, oil changes and replacement of filters are performed on a scheduled and systematic basis. A solid PM program should incorporate a method of record keeping which enables you to better determine PM schedules and enables you to track the maintenance costs per machine.
Planned Forklift Maintenance is a service designed to reduce expense, to insure your truck is in safe operating condition and to avoid unscheduled downtime.
To ensure that preventive maintenance is properly performed, Apex service recommends the use of a pre-shift inspection checklist.
Forklift Operator's Daily Checklist
H&S inspection requires a pre-shift inspection of all lift trucks before they are placed into service. Employers must be certain that no condition exists that might adversely affect the safety of the truck. If problems are found, they must be reported and the truck should be taken out of service immediately for repair. A "Warning: Do NOT Operate" Tag should be affixed to the truck, and not removed until the necessary repairs have been made.
Since pre-shift inspection is an H&S inspection requirement, it is important for the employer to be prepared to document that these inspections have been made on a regular basis. The checklist on the following page can serve as proof of such inspection.
What safety procedures should you follow when servicing a forklift truck?
- Permit only qualified persons to service and maintain equipment.
- Wear proper personal protective equipment. Wear goggles when grinding. Wear face shields, aprons, gloves and rubber boots when handling lead-acid batteries or working around battery-charging equipment. Wear leather gloves when changing LPG fuel tanks.
- Disconnect all batteries before doing any work.
- Before servicing LPG forklifts:
- Shut off the tank fuel valve.
- Run the engine until it stops.
- Disconnect the tank from the hose.
- Block the forklift securely when removing wheels.
- Support the forklift hood in upright position or remove to do work.
- Keep the work area clean and well lit.
- Clean spilled oil or hydraulic fluid immediately.
- Check all tools before using.
- Remove all tools and parts before starting the engine.
- Handle batteries with care.
- Avoid contact with battery terminals with hoisting chains, tools and metal objects.
- Cover the battery top with some insulating material.
- Attach a chain hoist to the counterweight before removing it from a forklift.
- Check the bolts holding the counterweight to the body and replace any worn or missing bolts.
- Find out why a forklift is in for repairs before starting or driving it.
- Check the operator's daily checklist before making repairs.
- Inspect by magnetic particle testing the main mast welds and forks annually or when cracks appear.
- Inspect by magnetic particle testing all hoses, couplings, fittings and connections to the cylinders in the main mast assembly and the tilt control system.
- Inspect forks for distorted, twisted or bent sections. If defects are found, test the area of concern.
What should you not do when servicing a forklift truck?
- Do not leave parts, creepers, cans, tools or other obstacles around.
- Do not lift beyond your capacity. Use hoist or leverage tools to lift or move heavy parts or equipment.
- Do not smoke, weld or light a match around refueling and battery-charging areas.
- Do not start a forklift if it is on a lift hoist or wheel stands.
- Do not work on forklift attachments unless you are familiar with their operation.
- Do not work beneath elevated forklift trucks or forks unless they are securely supported by approved blocks.
- Do not run LPG, gas or diesel forklifts in unventilated areas.
Forklift Service and Repair
Broken or poorly maintained material handling equipment can dramatically reduce your company's productivity. Maintaining uptime is vital, whether in normal, narrow or very narrow aisle applications. Ensuring that your forklift fleet is always available can pay off in productivity, but neglecting your equipment can result in unplanned expenses and slowdowns. Avoid costly downtime with regular forklift preventative maintenance and training.
It's also crucial to understand that different forklifts require different frequencies of maintenance, and often are affected by different sorts of problems. For instance, electric forklifts typically outlast internal combustion trucks. However, they require expensive batteries that themselves may wear out over time.
Fortunately, our sales staff can guide you to the right forklift for your needs, taking into consideration planned lifetime of usage and additional expenses you may encounter down the road. After all, having a forklift out of commission due to damage or a worn-out battery cuts into your productivity — but with the proper help, you can anticipate such problems ahead of time.
Additionally, maintenance and training from Apex service. will help you reduce the frequency and severity of repair issues, getting your operations back in action sooner and cutting down on unforeseen problems. Your overall productivity will rise as a result, and you'll get a better value out of your purchase.
With over 25 years of experience in the forklift sales and service field, our fleet of road service mechanics are highly trained, capable, and speedy. No one else can offer the same level of experience and quality of service for which Apex service has earned a reputation. Experience and high-quality service means the difference between being able to quickly and correctly treat a problem and having equipment out for extended periods unnecessarily.
With our central location in Serbia- Belgrad, Nis and Novi sad., we're able to offer the entire country our fast, effective service.
When it comes time for forklift service, choose a service organization that is local and has enough road service vehicles to ensure a quick response. Choose a service provider with the experience and dedication necessary to meet all of your repair and maintenance needs.
Remember, when your forklift has stopped working, so has a piece of your business.
